Get the Five Steps for Making Difficult Conversations Easy
Tough Talks®: A Job Assignment You Didn’t Bargain for… And Wish Would Go Away
Keynote or Breakout Presentation by Jean Palmer Heck
Management training leaves out one significant skill. A skill that you must develop or your sanity will suffer. That skill involves delivering Tough Talks® to employees in group settings and in individual discussions. In today’s economic environment, you are required to share information — often bad news — that can be devastating to those who hear it. How you handle it impacts your employees and you.
Jean Palmer Heck, a strategist and international communications advisor, has studied hundreds of executives to find out what works and what doesn’t. In this informative and up-to-the-minute conference session, speech or consulting discussion, you will learn:
- The five steps that must be considered with any difficult conversation.
- The CHECK® System: Jean’s proprietary method developed from research across many industries, all generations of workers and companies ranging in size from 25 – 46,000 employees.
- The latest information about engendering employee loyalty during these economically challenging times.
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