Deliver Bad News and Motivate Your Employees More Effectively

“Tough Talks® in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane”

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Paperback, 174 pages

As a boss, you know hard conversations are inevitable. What you may not realize, though, is that they don’t have to be! Jean Palmer Heck is an international communication expert with a passion for navigating difficult conversations—whether at work or in your personal life.

“Tough Talks® in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees and Stay Sane” gives you a process for navigating tough talks. You will learn:

  • The five-step CHECK® System for delivering tough talks.
  • What works and what doesn’t through actual case studies.
  • How to motivate employees when budgets are tight.
  • What actions to take to keep yourself moving forward.
  • Lessons about layoffs, terminations and performance reviews.
  • Personal stories from corporate execs, small business owners and “the hatchet man.”

This book is for you if you are a manager, a business owner, or a person who wants to advance in your career. Although the primary focus is on business, this book also has information that can be applied on a personal basis.

This book is not:

  • An expose of companies or industries that have fired people, laid them off or cut their salaries.
  • Stories of disgruntled employees.
  • A legal or psychology primer.

This book does include:

  • Employee conversations that worked.
  • Employee conversations that did not work.
  • The impact on bosses.
  • The impact on employees.
  • Insights into hard discussions in life and death and war.
  • Stories involving drugs, sports and rock ‘n roll.
  • Tear jerking examples of lives that are coming to an end.
  • Uplifting stories of relationships, in and out of business.
  • Lessons on surviving the aftermath of delivering bad news.
  • Information on motivating the remaining workforce.
  • A process to follow for your next difficult conversation.


Get Your Copy of “Tough Talks® in Tough Times”

Tough TalksFind out how to deliver bad news and motivate your employees more effectively